Return & Refund Policy
Returns and Refund Policy
EXCHANGE & REFUNDS POLICY
Exchanges and returns can be made up to 30 days after the purchase date.
All refunds will be made to the purchaser and issued to the original form of payment, upon completion of inspection by the company less return shipping costs. Gift recipients may receive a merchandise credit.
Please note: returns must be accompanied by a sales receipt and received unaltered, unused and in saleable condition. Some exclusions may apply. Used merchandise will not be accepted for refund or exchange unless defective, as determined by the company.
To qualify for a return:
- Items must be in their original condition without signs of wear or damage
- Items returned by mail must be in all original packaging (tags, box, and packaging included)
- No individual item of a set can be returned for refund, store credit and/or size exchange, and must be returned as a complete set.
- If you are processing a full item return, any free promotional items will need to be sent back with the other product(s). Otherwise you will only receive the refund minus the cost of the promotional items at full price.
All below items are non-returnable and non-refundable:
- Personalized/engraved products (e.g., custom name tags, engraved collars)
- Custom-made products
- Opened hygiene products (e.g., grooming supplies, dental care items)
- Opened food or treat products
- Used harnesses, collars, or leashes for hygiene reasons
- Gift cards
- Final sales products
If you'd like to exchange an item for another style or size, you need to return the item and order a new one.
REFUND POLICY
Once your order has been submitted, your purchase is immediately in process. If you would like to cancel your purchase, you are entitled to do so within 30 days of receiving the product and you will be refunded.
All below items are non-returnable and non-refundable:
- Personalized/engraved products
- Custom-made products
- Opened hygiene or food products
- Used wearable items (collars, harnesses, clothing)
- Gift cards
- Items on Sale: items purchased on sale (discounted at 20% or more from the original price) are not eligible for a refund. However, we understand that you may change your mind. Therefore, we offer an exchange for any item bought at a discounted rate of 20% or more. The item must be returned in its original condition and within the specified return period.
Gift Cards: Gift cards cannot be used to purchase sale items during promotional sale periods. Gift cards are non-refundable and cannot be exchanged for cash.
Shipping fee for refunded product: Please note your original shipping fee is not refundable and will be deducted from the refundable amount.
International Shipping
For international shipping outside of the USA only returns are available. There are no exchanges.
Customers outside of the USA are responsible for shipment costs for returns. Please note that we do not offer refunds on taxes & duties.
In order to return an item please do the following:
- Return the item in its original packaging and put it into a bag/envelope
- On the airway bill please include your invoice number, your full name and your order number and note "Return shipment to US".
- Mail your return using your carrier of choice to:
PUPPISH.CO
Ofra 16
Gan Yavne, 7080000
Israel
To cancel your purchase, please contact our Customer Service Department at Support@Puppish.co or call us at +97252-270-9152.
Contact Information
Email: Support@Puppish.co
Phone: +97252-270-9152
Address:
PUPPISH.CO
Ofra 16
Gan Yavne, 7080000
Israel