FAQ
Find answers to our most frequently asked questions.
Find answers to our most frequently asked questions.
Shipping & returns
What if my dog doesn't like it?
98% of dogs show immediate interest, but if yours doesn't, our 60-day guarantee covers you completely. No questions asked, full refund.
How do I know what size to get?
Our detailed size guide with measurements makes it foolproof. Plus, free exchanges if you need a different size - we want the perfect fit.
How much is shipping? Where do you ship to?
We offer FREE shipping to 20+ countries around the world. If you can enter your address at checkout, we can ship to you! We'll be sure to send the correct plug type for your country, too.
Can you tell me more about your shipping process?
Note that this text is a demonstration example of a response you would add to answer a relevant question.
Tip: Increase trust by being clear, informative and transparent with your customers.
Have further questions? Contact us
How can I track my order?
We will send you a tracking number to your email once your package has been shipped. Please track your order using our tracking page.
Will I pay customs?
In most cases, you will not be charged any customs fees. However, customs charges are out of our control and are dependent on the local government. If your order is subject to customs charges, you will be responsible to pay them.
"Great quality stuff for everyone who is looking for new trends. Customer support was super understanding when I ordered at the wrong address, and helped me replace it.Thanks, Your Brand!"
Sofia R. Alberta, Canada.